Like so many businesses, Advancial is closely monitoring recommendations and guidelines from local, state, and federal agencies and health experts regarding the COVID-19 coronavirus. We recommend that our members review the CDC website that has many resources including frequently asked questions, travel recommendations and regular updates about the situation.
 

WE’RE HERE TO HELP

We've created the Advancial Assistance program for members who've been financially impacted by the COVID-19 virus and the surrounding circumstances. Members can also reach out to your local branch or our Member Service Center to learn about available options. Your financial health is our business and we are here for you. We have tools for emergent situations and we’re ready to work with you to get through this.

We are also continuing to support local food banks in the communities we serve. Learn more about how you can help during these hard times.

SERVING MEMBERS SAFELY IS OUR PRIORITY

Advancial has a comprehensive business continuity plan in place to protect our members and our team while providing continued access to your accounts and financial services.  We routinely conduct business continuity and disaster recovery exercises to ensure that we can maintain uninterrupted member service.

What do I need?	Where do I go?
Membership	Joinadvancial.org
Check Deposit	Mobile App cuAnywhere Online Banking Branch Drive-Thru
Loan Payments	cuAnywhere Online Banking Make a one-time payment Call 800.322.2709
Lost or Stolen Card and Fraud Services	Call 800.322.2709 ASAP
Pay Bills	Mobile App cuAnywhere Online Banking
Check Balance, Transfer Funds, Order Checks	Mobile App cuAnywhere Online Banking
A Free Checking Account	Ultimate Checking Online Banking (current members)
Transfer my credit card balance to consolidate debt with no balance transfer fee and 0% for 12 months	Visa Rewards Plus Online Banking (current members)
0% APR on all purchases for 12 months, only 8.90% - 14.90% after that based on creditworthiness	Visa Rewards Plus Online Banking (current members)
Up to 1.5% Rewards Points on Every Purchase	Visa Rewards Plus Ultimate Checking
Competitive Rates on Loans	Loans
Lower my Car Payment	Refinance your Auto Loan
High Dividends on my Savings	Savings Certificate Money Markets
Use equity from my home for money now	Home Equity Loan

BRANCH LOBBY SERVICE TEMPORARILY SUSPENDED

At this time, Advancial branch lobbies will be closed to further enhance our social distancing program in accordance with industry recommendations. Our branch staff will still be available to serve your needs by phone or email at all of our locations. Drive thru service will remain operational select branches. Canisters will be disinfected and our Member Service Representatives will use hand sanitizer after every transaction. Lobby staff will remain available by phone or email.

Signing up for cuAnywhere Online Banking is easy!

If you are currently a member, click on the sign up link under the online banking login. You will need your account number and password. If you don’t know your password, you will have an opportunity to set one during the process. To set a password, you will need your account number, social security number and date of birth. You can find your account number on your original account application or by calling our Member Service Center at 800.322.2709.
 

First time using Advancial’s app? No problem!

• Download the app on your iOS or Android device
• Open the app and tap the menu icon in the upper left-hand corner
• Tap Sign Up Today in the menu and follow the instructions on the page
• Already a cuAnywhere user? No further action is required. Just download the app and enter the same username and password you use in cuAnywhere^® Online Banking

How to use Mobile Deposit

Simply open the app, open the menu, and select Mobile Deposit! After that, just follow the steps to complete your deposit.


If you have any questions or need assistance setting up any of these services, please call 800.322.2709
 

Download Advancial's mobile app:

If there are any changes or disruptions to service that affect members, we will post updates to our website and social media platforms.

YOUR MONEY IS SAFE WITH ADVANCIAL

Rest assured that these temporary operational adjustments have no impact on the status of your funds. All of our systems are operating as normal and you can use your Advancial accounts like you normally would.

Deposits with Advancial are federally insured up to $250,000 through the National Credit Union Administration (NCUA), a U.S. government agency.  Members may expand their deposit insurance coverage by much more by the way they structure account ownership.

BEWARE OF SCAMS

Fraudsters commonly take advantage of public concerns and crisis situations to trick victims into revealing account information.  These scams may occur via email, phone calls, social media updates, text messages, web pop-ups or by in-person contact. To confirm the legitimacy of any communication, contact the sender/caller via a trusted means of communication, such as a phone number you’ve obtained from the organization’s website.
 
If anyone contacts you purporting to be from Advancial and asks you for your personal information, please be diligent and do not share any account, social security, password or other personal identification details.
 
If you believe your account information has been compromised, please contact us immediately at 800.322.2709.