Disputes- Mobile App

Disputes- Mobile App

What is a dispute?
A dispute occurs when a member questions the validity of a transaction on their credit or debit card. 
 
How do I dispute a transaction?
You can dispute a transaction and manage your disputes through cuAnywhere® online banking and the Advancial mobile app. This guide will walk you through how to dispute a transaction and then how to manage your dispute within the mobile app.

Prefer to use online banking? Click here for the online banking guide.

Disputing a Transaction

  1. Open your app and log in
  2. Click on Account Summary
  3. Swipe until you get to the account with the unauthorized charge
  4. Select View All 
  5. Swipe the transaction you want to dispute to the left
  6. Select a Reason
  7. Click Next 
  8. Answer the remaining questions on the form and press Submit
Steps 1-2
 

Step 3


Step 4


Step 5
 

Step 6
 

Step 7
 

Managing Your Dispute(s)

  1. Open the mobile app and log in
  2. Select Manage > Disputes
  3. Click the dispute you want to manage
  4. Here you will see the status as well as have the ability to cancel your dispute or download a PDF with the dispute information
Step 1-2
 
Step 3

Step 4
 

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