Safeguard your finances from fraud.

At Advancial, your security is our priority. Scammers are getting smarter, but with the right information, so can you.

distressed woman holding a credit card reporting fraud on her laptop

Never Share Your Personal Information

Scammers often impersonate trusted organizations to trick you into giving up your sensitive data. But here's the truth: Advancial will never call, email or text you asking for your PIN, password, account number or one-time passcodes. If someone does, it's a scam.

🚩Spot the Red Flags

Unsolicited requests for personal info
Urgent messages claiming your account is locked or compromised
Requests to send money or transfer funds
“Too good to be true” offers or prizes

Don’t respond. Don’t click. Don’t share.

graphic of a lock with an Advancial member

✅What You Should Do

Hang up or delete suspicious messages
Log in directly at Advancial.org or via the Advancial app to check your account
Call us at 800.322.2709 if you're unsure
Report suspicious activity right away

Your vigilance is the first line of defense.

graphic of a lock with Advancial's logo

🔒How Advancial Protects You

We use advanced encryption, secure technology and real-time monitoring to safeguard your data. But even with our security tools in place, fraud prevention is a partnership.

That’s why we provide:

24/7 transaction monitoring
Free identity theft recovery services
Fraud alerts and educational resources

Be suspicious of emails, phone calls, or texts that request the information below and contact Advancial directly immediately.

Remember Advancial already has ALL your information and full access to your accounts, so we don’t need that information from you. Advancial employees will never call, text, or email you asking for the following:

Social Security Number
PIN number
Debit or credit card number
Check/ATM card number
Username or password for home banking
Mail your credit or debit card to a branch to resolve a fraud claim
To transfer money out of your account to resolve an issue

Contact Our Fraud Department

Report Fraud

If you believe you’ve become the victim of fraud or identity theft, contact our Fraud Department immediately and we'll help you work through it.

Call Toll-free: 800.838.3512

E: fraudalert@advancial.org

Fax: 214.880.9504

Fraud Prevention Articles

animation of password security icons with an alert saying "beware - don't share!"

Strengthen Your Password, Strengthen Your Security

At Advancial, we’re committed to helping you protect your accounts. Here's how to build better passwords and reduce the risk of compromise.

June 25, 2025

A Guide to Avoiding Financial Fraud

Every day, fraudsters are hard at work trying to steal personal financial information from hardworking, honest people like you. They are more clever than ever, so you need to stay informed about how to avoid falling victim to their schemes.

March 13, 2023

Fraud: Spoofing Explained

Hackers often try to take advantage of unsuspecting people by posing as their financial institution, referred to as spoofing. They often use common communication methods, such as phone calls, email or text messages.

July 19, 2023

Protecting Your Online Presence

In today's interconnected world, where digital transactions and online banking have become the norm, it is crucial to prioritize the security of your financial information. With cyber threats lurking at every corner of the internet, protecting your personal and financial data has become more important than ever.

July 09, 2023

Safeguard your finances from fraud.

Beware— Don’t share.