Fraud & Security
If you think you have been a victim of identity theft or you have had your card stolen or lost, contact Advancial immediately.
Protecting your privacy and keeping your data secure is our number one priority.
Here's how Advancial keeps you and your money safe:
- We use secure information collection and robust security protocols to keep your personal and financial information secure at all times
- Our fraud team continuously monitors your account activity to identify any suspicious transactions
- We alert you immediately when potential fraud is detected so we can stop criminals in their tracks
You can help us fight fraud by:
- Keeping your cuAnywhere® Online Banking and Advancial mobile banking app user name and password secret
- Using strong, unique passwords that are hard to guess
- Never write your PIN on the back of your debit card
- Signing up for eStatements
- Keeping your contact information, such as your email and cell phone number, up-to-date so we can reach you if we detect suspicious activity
Know the red flags:
Scammers use a variety of methods to defraud unsuspecting victims. The most common are fake emails (phishing), text messages and voice calls, but always be alert for new techniques. It is likely a scam if you are:
- Pressured to send money
- Threatened with law enforcement action
- Told to purchase gift cards for payment
- Asked to send cash, check or a wire transfer to a stranger
Members can feel confident that Advancial employees will never initiate email correspondence asking for a Social Security Number, PIN number, debit or credit card number or check/ATM card number. Advancial will never call you, text you, or email you and ask you for your username or password. You should be suspicious of any emails, phone calls, or texts that request this information and contact Advancial directly immediately.
Advancial.org is Secure
Every page on Advancial’s website is secure and should have the lock symbol next to the URL along with “https” at the beginning. If you visit a site that appears to be Advancial’s and doesn’t include the lock symbol or https, you should contact Advancial immediately.
Know the Red Flags
Advancial will never ask for your PIN, Social Security Number or OTP over the phone. Remember Advancial already has ALL your information and full access to your accounts, so we don’t need that information from you.
They do not pressure you for immediate payment or threaten arrest or legal action if you don’t pay over the phone.
Government agencies only communicate through official channels. If you are in doubt about an email, text or phone call, be sure to look up the government agency contact information on their official website and call them directly.
Legitimate companies do not operate this way. Never allow ANYONE into your computer that you have not requested and/or are 100% confident in the legitimacy of the request. Once a fraudster has access to your computer the sky is the limit on access they can gain to drain you financially.
Always contact that person directly using the phone number or email you have used before in order to verify the request. Reach out to other relations to authenticate the situation.
Fraudsters commonly cancel the transaction or give you a check that is altered or counterfeit, leaving you with money that you sent that cannot be reclaimed. In addition, a fraudulent check will be returned to your account as a withdrawal for the full amount of the check. Leaving you on the hook for the amount of the check.
