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    Contact Us

    Have a question, need more information, or have an idea you’d like to share? Use the links below to get into contact with the right person.



    Getting help with your mortgage loan from Advancial is easy. Mail mortgage payments to:
    P.O. Box 209
    Hancock, MI 49930

    Loan and Credit Card Payments

    Easy options for making a payment. Mail payments to:
    Advancial Federal Credit Union
    10000 N. Central Expy., Ste. 1400
    Dallas, Texas 75231-2319

    Lost or Stolen Cards

    Has your Advancial credit, debit, or ATM card been lost or stolen? Here's what to do.

    Using the Advancial Mobile App or cuAnywhere® Online Banking, select Card Management on the left side menu. Select Card Controls to temporarily lock your card or select Card Maintenance to permanently block your card.

    Call us immediately: 800.322.2709 or +1.214.880.0141 for calls from outside of the U.S.

    If you're calling during non-business hours, just press 3 when you call for the Automated Teller Telephone Banking system and press 4 to report your card lost or stolen.

    Credit or Debit Card Activation and PIN Set up or Change

    Card activation, fast and easy.
    • Log in to cuAnywhere Online Banking and select Card Management. Select Card Activation and follow the instructions.
    • Call 800.322.2709 and say "activate card"
    • To set or change your PIN, call 800.322.2709 (U.S) or 214.880.0141 (international) to set or change your PIN. Simply say "set PIN" or "change PIN" and our Voice Assistant will walk you through the process. You can also press 3 for the dialpad menu. You will need to have your card handy.

    Report Fraud

    If you believe you’ve become the victim of fraud or identity theft, contact our Fraud Department immediately and we'll help you work through it.

    Travel Notifications

    Taking a trip somewhere new? Let us know so that you can avoid any disruptions when using your Advancial credit or debit cards.

    Log in to the Advancial Mobile App or cuAnywhere Online Banking > Select Card Management > Select Card Maintenance > Select Travel Notification

    Investment Services

    Our investment experts are committed to helping you pursue your financial goals.

    Headshot of Lorenzo Ruiz

    Lorenzo Ruiz III

    Lorenzo Ruiz is a seasoned financial advisor with over 20 years of experience in the financial services industry. Lorenzo holds the Series 7 license through LPL Financial. Lorenzo is available for appointments at any Dallas or Oklahoma branch locations. Registered states: CA, CO, FL, IL, LA, NM, NV, OH, OK, PA, TX, UT, VA, and WA.
    • Phone: 972.669.1314 x 4034
    • Fax: 972.231.7577
    • Email:
    Headshot of Ted Stanley

    Ted Stanley

    Ted Stanley has over 25 years of experience in the financial industry. Ted has Series 7, 63, 66 and 24 registrations through LPL Financial and is registered to offer stocks, bonds, mutual funds and many other securities instruments through broker/dealer LPL Financial. He is also licensed to sell life and disability insurance, as well as fixed and variable annuities through a number of quality carriers. Ted is available for appointments with any Houston, Lafayette or Anchorage members. Registered states: AK, AL, CA, CO, FL, LA, NJ, OH, and TX.
    • Phone: 281.752.8117 x 4117
    • Fax: 214.880.9538
    • Email:

    Careers with Advancial - We're Hiring!

    To learn more about our company and culture, visit our careers page.

    You can also look at our open positions to see what we have currently available.

    View current opportunities
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