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    Telephone Banking

    Our Voice Assistant is ready to help around the clock! Call any time 800.322.2709

    Advancial's Voice Assistant is ready to help 24/7/365 

    Access your accounts 24-hours a day from your home, office or cell phone by calling us at 800.322.2709, or 1+ 214.880.9585 for international calling. Just say what you want to do, and our Voice Assistant can help with a variety of banking tasks.

    Make a payment
    Check account balances
    Transfer funds between accounts
    Verify deposits and withdrawals
    Inquire about current rates
    Reorder checks

    Member Service Center 

    Member Service Representatives are ready to help with all of your financial needs. You can call, email, send regular mail, or use text or even video chat by clicking the tabs at the bottom right of your screen!


    Monday-Friday: 7:30 a.m. - 6:30 p.m. CST

    Saturday: 9:00 a.m. – 1:00 p.m. CST

    Sunday: CLOSED

    Apply for Membership
    Open an Account
    Change Account Information
    Submit Forms

    No time to call? Send us a Secure Email.

    Never send any sensitive information through regular email. If you need help with your accounts, please send us a secure email. It's easy, just log in to cuAnywhere® Online Banking and select Contact Us in the upper, right-hand corner and then click Secure Mail. Then click on the compose button.

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    Frequently Asked Questions

    You can apply online, by mail or at your local Advancial branch.
    Advancial is federally insured by The National Credit Union Administration (NCUA), which administers The National Credit Union Share Insurance Fund (NCUSIF). The NCUA, like its banking counterpart, the FDIC, assures Advancial members that their money is safe. Learn more about Share Insurance Coverage.
    Regular membership is for anyone over the age of 18. Money Musketeers membership is for children 12 and under. Dinero Teens membership is for anyone between the ages of 13 and 18.
    All employees of Advancial's select employer groups and their subsidiaries are eligible to join Advancial. This benefit is also open to their immediate family members. Additionally, you are eligible to join if you live, work, worship or attend school in one of these eight Louisiana parishes: Acadia, Avoyelles, Evangeline, Iberia, Lafayette, St. Landry, St. Martin or Vermillion. More information on how to apply for membership can be found here.
    We understand that this may be a difficult time, and we want to make the process of transferring and closing accounts as smooth as possible. Please contact our Asset Management department directly at 972.201.1731. To initiate the process, you will need to provide the contact information of the Estate Executor or Administrator and a copy of the death certificate.
    The CO-OP Shared Branch network is a national network of credit unions from all over the country that share facilities to give members access to 5,000+ locations to perform transactions, including deposits, withdrawals, loan payments, balance inquiries and transfers, just as if they were at their home credit union.
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