COVID 19 Info: Drive Thrus Open - All Lobbies Temporarily Closed for Walk-In Transactions - Branch Staff Available by Email & Phone.
The Katy branch is temporarily closed for both walk in and drive thru service.

Lost or Stolen

Lost or Stolen

If you have a lost bank card or credit card or if either has been stolen:

  • Call our Member Service Center at 800.322.2709 or +1.214.880.0141 for calls dialed outside the U.S.
    • During non-business hours, select option three for Automated Teller Telephone Banking and then select option four to report your card lost or stolen
  • Log into cuAnywhere, select Manage and then Card Management - here you will find an option for Card Blocking
  • Log into the mobile app, go to the menu, select Card Maintenance and select Card Blocking

It is imperative that you contact us immediately as stolen credit card information is exploited quickly.

Contact our Fraud Department if you have become a victim of Identity Theft:

Toll-Free 800.838.3512
Dallas Area 972.201.1820
Fax 214.880.9504
Email fraudalert@advancial.org

Learn more about steps you can take if you have become a victim of identity theft.

*Checks written after your checkbook has been reported lost or stolen may still clear. A stop payment must be placed on all suspected fraudulent checks.

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