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Contact Us

Have a question, need more information, or have an idea you’d like to share? Use the links below to get into contact with the right person.

  • Phone Numbers & Addresses
    800.322.2709
    Mailing Address:
    For deposits, loan payments, and all other stamped mail
    Advancial Federal Credit Union
    10000 N. Central Expy., Ste. 1400
    Dallas, Texas 75231-2319
    Receiving/Shipping Address:
    For FedEx, UPS, and other deliveries
    Advancial Federal Credit Union
    10000 N. Central Expy., Ste. 825
    Dallas, Texas 75231-2319
     
    +1.214.880.0141 for calls from outside the U.S.
  • Contact Us
    Have a question, comment, or compliment? Drop us a note with this form and we’ll get back to you within two business days.


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  • Call Me
    Not a fan of our on-hold music? No problem. Fill out the form below and you’ll be placed in line to receive a call back. If you submit the form after 3:00 p.m. CST, you may not receive a call back until the next business day.
     
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  • Mortgage
    888.876.2328
    Make a payment or view your account 
    Mail mortgage payments to:
    P.O. Box 209
    Hancock, MI 49930
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  • Loan and Credit Card Payment
    800.322.2709
    Pay in cuAnywhere (login button)
    Pay without logging in

    Mail payments to:
    Advancial Federal Credit Union
    10000 N. Central Expy., Ste. 1400
    Dallas, Texas 75231-2319
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  • Lost or Stolen Cards
    800.322.2709 or +1.214.880.0141 for calls from outside the U.S.

    During non-business hours, select option three for Automated Teller Telephone Banking and then select option four to report your card lost or stolen.

    Log into cuAnywhere, select Manage and then Card Management - here you will find an option for Card Blocking
    Log into the mobile app, go to the menu, select Card Maintenance and select Card Blocking
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  • Report Fraud
    If you believe you’ve become the victim of fraud or identity theft, contact our Fraud Department immediately
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  • Credit or Debit Card Activation and PIN Set up or Change
    To activate your card online:
     
    • Log in to cuAnywhere Online Banking and find Card Management under the Manage Tab. Select Card Activation and follow the instructions.
    • To activate by phone: 800.322.2709, option 3
    • To set or change your PIN, call 800.322.2709 (U.S) or 214.880.0141 (international) to access our PIN Now line to set or change your PIN. Select Option 3 in the main menu then Option 2. You will need to have your card handy.
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  • Travel Notifications
    Taking a trip somewhere new? Let us know so that you can avoid any disruptions when using your Advancial credit or debit cards.
    • Log in to cuAnywhere Online Banking > Select Manage in the top menu > Select Card Management > Select Travel Notification
    • Log in to Advancial’s mobile app > Select the menu in the top left corner > Select Card Management > Select Card Maintenance > Select Travel Notification
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  • Investment Services
    Our investment experts are committed to helping you pursue your financial goals.

    Lorenzo Ruiz III – Available for appointments at any Dallas or Oklahoma branch locations
    Theodore A. Stanley – Available for appointments for Houston, Lafayette, or Anchorage members
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  • Careers
    We’re hiring! To learn more about our company and culture, visit our careers page.

    You can also look at our open positions to see what we have currently available.
    View current opportunities
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Get the Latest News

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Equal Housing
We do business in accordance with the Federal Housing Law and the Equal Opportunity Act.

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NCUA
Your savings are federally insured to at least $250,000 and backed by the full faith and credit of the United States government.

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