Contact Us

Have a question, need more information, or have an idea you’d like to share? Use the links below to get into contact with the right person.

  • Phone Numbers & Addresses
    Mailing Address:
    For deposits, loan payments, and all other stamped mail
    Advancial Federal Credit Union
    10000 N. Central Expy., Ste. 1400
    Dallas, Texas 75231-2319
    Receiving/Shipping Address:
    For FedEx, UPS, and other deliveries
    Advancial Federal Credit Union
    10000 N. Central Expy., Ste. 825
    Dallas, Texas 75231-2319
     
    +1.214.880.0141 for calls from outside the U.S.
  • Contact Us
    Have a question, comment, or compliment? Drop us a note with this form and we’ll get back to you within two business days.


  • Call Me
    Not a fan of our on-hold music? No problem. Fill out the form below and you’ll be placed in line to receive a call back. If you submit the form after 3:00 p.m. CST, you may not receive a call back until the next business day.
     
  • Mortgage
    Make a payment or view your account 
    Mail mortgage payments to:
    P.O. Box 209
    Hancock, MI 49930
  • Loan and Credit Card Payment
    Pay in cuAnywhere (login button)
    Pay without logging in

    Mail payments to:
    Advancial Federal Credit Union
    10000 N. Central Expy., Ste. 1400
    Dallas, Texas 75231-2319
  • Lost or Stolen Cards
    800.322.2709 or +1.214.880.0141 for calls from outside the U.S.

    During non-business hours, select option three for Automated Teller Telephone Banking and then select option four to report your card lost or stolen.

    Log into cuAnywhere, select Manage and then Card Management - here you will find an option for Card Blocking
    Log into the mobile app, go to the menu, select Card Maintenance and select Card Blocking
  • Report Fraud
    If you believe you’ve become the victim of fraud or identity theft, contact our Fraud Department immediately
  • Credit or Debit Card Activation and PIN Set up or Change
    To activate your card online:
     
    • Log in to cuAnywhere Online Banking and find Card Management under the Manage Tab. Select Card Activation and follow the instructions.
    • To activate by phone: 800.322.2709, option 3
    • To set or change your PIN, call 800.322.2709 (U.S) or 214.880.0141 (international) to access our PIN Now line to set or change your PIN. Select Option 3 in the main menu then Option 2. You will need to have your card handy.
  • Travel Notifications
    Taking a trip somewhere new? Let us know so that you can avoid any disruptions when using your Advancial credit or debit cards.
    • Log in to cuAnywhere Online Banking > Select Manage in the top menu > Select Card Management > Select Travel Notification
    • Log in to Advancial’s mobile app > Select the menu in the top left corner > Select Card Management > Select Card Maintenance > Select Travel Notification
  • Investment Services
    Our investment experts are committed to helping you pursue your financial goals.

    Lorenzo Ruiz III – Available for appointments at any Dallas or Oklahoma branch locations
    Theodore A. Stanley – Available for appointments for Houston, Lafayette, or Anchorage members
  • Careers
    We’re hiring! To learn more about our company and culture, visit our careers page.

    You can also look at our open positions to see what we have currently available.
    View current opportunities

Get the Latest News

back to school

Back-to-School Money Management Tips

The pressure’s on for buying school supplies for kids, teens and college students heading back to school. According to a National Retail Federation report, families sending children back to school and young adults off to college plan to spend record amounts of money on school and college supplies this fall.1
Continue to Article
article preview image

Check-Writing 101: What You Need to Know About Writing a Check

If you’ve never written a check before, know that it’s relatively easy, once you get the hang of it. For starters, be sure you have a Dinero Checking account, if you don’t have one already.
Continue to Article
article preview image

How much does a smartphone really cost?

You may be able to snag a smartphone for around $200 (or free!) with a one-year service contract, but the cost to operate a smartphone is not free or cheap.

Continue to Article
Leaving Advancial.org
You are leaving www.advancial.org and entering a site that is not operated by Advancial Federal Credit Union. Advancial does not provide and is not responsible for the product, service, overall website content, security or privacy policies on any external third-party site.
Continue
Equal Housing
We do business in accordance with the Federal Housing Law and the Equal Opportunity Act.

Leaving Advancial.org. You are leaving www.advancial.org and entering a site that is not operated by Advancial Federal Credit Union. Advancial does not provide and is not responsible for the product, service, overall website content, security or privacy policies on any external third-party site.
Continue
NCUA
Your savings are federally insured to at least $250,000 and backed by the full faith and credit of the United States government.

Leaving Advancial.org. You are leaving www.advancial.org and entering a site that is not operated by Advancial Federal Credit Union. Advancial does not provide and is not responsible for the product, service, overall website content, security or privacy policies on any external third-party site.
Continue
My Loan Applications
You are leaving www.advancial.org and entering the Loan Applications site.
Continue